cktk's Privacy Policy
Your personal information is completely safe with us. This policy explains how cktk collects, uses, and protects your data.
1 Introduction
This privacy policy ("Policy") applies to all users of the cktk platform. cktk (https://cktk.lat) is an online gaming and betting platform operated for players in Bangladesh. We place the highest importance on the privacy of your personal information.
This policy describes what types of information cktk collects, how it is used, under what circumstances it may be shared with third parties, and what rights you have. By using our platform, you are considered to have given your consent to the terms of this policy.
This policy may be updated from time to time. For significant changes, we will notify you at your registered email address.
2 Information We Collect
When creating an account, making transactions, and using services on cktk, we may collect the following types of information:
Personally Identifiable Information
Information provided during account registration and verification:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for age verification)
- Permanent address
Financial Information
Required to process deposits and withdrawals:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Withdrawal request records
Usage Information
Automatically collected while using the platform:
- IP address and device information
- Browser type and operating system
- Pages visited and activity logs
- Session duration and navigation patterns
Cookie and Tracking Information
For improving the user experience:
- Session cookies (to maintain login state)
- Preference-saving cookies
- Analytical cookies (to understand usage patterns)
- Security tokens
3 Purpose of Using Information
cktk uses the information you provide only for the specific purposes listed below:
Account Management and Verification
We use identifying information to confirm your identity, verify your age, and maintain account security. Only individuals aged 21 or older may open an account on the cktk platform.
Processing Financial Transactions
Financial information is required to carry out deposits and withdrawals in Bangladesh via bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are secured by SSL encryption.
Providing Customer Support
Our 24/7 live chat and email support team may access relevant account information to resolve your issues. This is solely to improve the quality of service for you.
Fraud Prevention and Security
We monitor transaction patterns and user activity to prevent unauthorized access, fraud, and money laundering. This process is essential to protect the interests of all players.
Platform Improvement
By analyzing user experience, we continually improve the functionality and service quality of the cktk platform. Anonymous or aggregated data is typically used for this purpose.
4 Data Storage and Security
cktk applies industry-standard security measures to protect your information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is secured.
- Encrypted Storage: Sensitive information is stored in encrypted form in the database.
- Access Control: Only authorized staff may access the information they need.
- Regular Security Audits: Our systems undergo regular security testing.
- Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
However, no method of data transmission over the internet or electronic storage is 100% secure. We strive to ensure the highest level of protection, but cannot guarantee absolute security.
Data Retention Period
Your information is retained while your account is active and also after account closure for a period required by legal obligations. Financial records in particular must be kept for an extended period, which is required by law.
5 Data Sharing and Disclosure
cktk does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Service Provider Partners
Payment processing, technology infrastructure, and gaming software providers may access limited information to deliver the required services. Confidentiality agreements are in place with these partners.
Legal Obligations
We may be required to disclose information in accordance with applicable law in response to court orders, legal processes, or legitimate requests from government authorities.
Fraud Prevention
Relevant information may be shared with the appropriate authorities to assist in investigations related to money laundering or fraud.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred — however, the new entity will also be bound to comply with this policy.
6 Cookie Policy
The cktk platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Required to maintain login state and ensure security — disabling these will prevent the platform from functioning properly.
- Functionality Cookies: To remember language preferences and other settings.
- Analytical Cookies: To analyze site usage patterns and make improvements.
Most browsers provide options to control cookies. However, disabling essential cookies may affect some cktk services.
7 Your Rights
As a user of the cktk platform, you have the following rights:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
You have the right to request correction of your information if it is incomplete or inaccurate.
Right to Erasure
In certain circumstances you may request deletion of your personal information — however, this may not apply where legal obligations exist.
Right to Restrict Processing
If there is a dispute about the accuracy of information or the legality of processing, you may request that processing be restricted.
Right to Object
You have the right to object to the use of your information for specific purposes, particularly for marketing communications.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
8 Protection of Minors' Information
cktk strictly prohibits use of the platform by anyone under the age of 21. We do not intentionally collect any personal information from minors.
If we are informed or become aware that a minor has created an account, we will immediately delete that account and all associated information, and close the account.
For individuals aged 21 and above only. If a minor has used your device to create an account, please contact us immediately.
9 Third-Party Services
The cktk platform uses third-party services for payment and gaming software. These third-party services have their own privacy policies, and cktk is not responsible for their data collection and usage practices.
Our payment partners (bKash, Nagad, Rocket, Upay, and banks) follow their own security and privacy standards. During a transaction, your information goes directly to their secure gateway.
10 Policy Changes and Updates
cktk reserves the right to amend this privacy policy at any time. For significant changes, we will:
- Send a notice to your registered email address
- Display a special notification on the platform
- Note the date of the latest update on this page
If you continue using cktk after changes are made, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.
11 Contact and Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Privacy Contact
Our dedicated support team is always ready to handle all your privacy-related requests.
Email: [email protected]
Live Chat: 24/7 support — in Bengali and English
We will process your request as quickly as possible.
If your complaint is not resolved or you are not satisfied with our response, you have the right to file a complaint with the relevant authority.
Learn about our other policies